Last updated: July 26, 2026
This page brings together, in one place, the refund and cancellation rules that apply across Divine Pair's services. It supplements — and does not replace — the Terms of Service and, for coaching/mentorship/energy-work services, the Coaching & Mentorship Agreement. Where this page and those documents address the same coaching- specific matter, this page controls.
Your order is final once payment is confirmed, and work begins immediately — your reading is generated and, for practitioner-reviewed products, queued for review right away. Because each reading is personalized to you, fees for a delivered reading are non-refundable, except where required by applicable law. If a reading has not yet been delivered and you believe there was an error in your order (e.g. duplicate charge, wrong product), contact us and we'll make it right.
You may reschedule or cancel a confirmed session, subject to your practitioner's minimum notice window (shown at the time you book — this varies by practitioner). Sessions rescheduled or canceled with that much advance notice are not charged. Arriving more than 15 minutes late to a scheduled session may be treated as a no-show at the practitioner's discretion, forfeiting that session with no refund. If you cancel without meeting the notice window and the session is forfeited, contact us — we review these case by case.
Individual sessions within a package follow the same reschedule/no-show rules as Section 2 above. If you cancel a package partway through, unused sessions may be eligible for a partial refund. We calculate this based on: how many sessions you've already completed, the per-session value of your package (package price ÷ number of sessions included), and the reason for cancellation — we don't apply one rigid formula, but we also won't leave you with only "case by case" as an answer. To request this, email connect@divinepair.life and we'll work through the numbers with you directly.
Packages do not currently have a fixed expiration date unless stated on the product page at purchase. If Divine Pair or your practitioner ends the engagement early (e.g. a practitioner becomes unavailable), you receive a full refund for the undelivered portion of your package, or a credit toward a different practitioner if you'd prefer.
These follow the same scheduling, reschedule-notice, and no-show rules as Sections 2–3 above (single session or package, depending on what you purchased). Where a session involves in-person or hands-on work, your practitioner will confirm consent expectations directly with you before the session; declining any part of that does not affect your payment or eligibility for the rest of the session.
Statutory cancellation rights. If you reside in a state whose law grants a right to cancel dating or matchmaking service contracts (including, for example, New York, California, New Jersey, and Illinois), the required cancellation notice — in the form and type size mandated by that state's law — is presented to you at checkout and included in your purchase confirmation email. Where that law applies, you may cancel within the statutory period (typically three business days) for a full refund, notwithstanding anything else in this policy.
Outside that statutory window, matchmaking fees are treated the same as other practitioner-reviewed services: once your practitioner has begun active work on your profile (numerology/synastry analysis, candidate review), the fee is non-refundable except where required by law. Contact us if you believe your circumstances warrant an exception — we review these individually.
Divine Pair does not currently offer background-screening services. If this changes, a standalone disclosure, authorization, and refund rule for that specific service will be published here and presented separately from any other checkout consent before it's activated.
Oracle Companion is a recurring monthly subscription that renews automatically until you cancel. You may cancel at any time through your account (web or app) or by emailing connect@divinepair.life. Cancellation takes effect at the end of your current billing period — you keep access until then, and we do not provide prorated refunds for partial billing periods except where required by law.
Subscriptions or purchases billed through Apple's App Store are managed exclusively through your Apple ID (Settings → your name → Subscriptions on iOS). Divine Pair cannot issue a refund for an Apple-billed purchase directly — Apple controls that refund process. Canceling your Divine Pair account does not automatically cancel an active Apple subscription; you must cancel it separately through Apple.
Divine Pair does not currently offer promotional credits or gift certificates as a purchasable product. If this changes, the specific expiration, transferability, and refund rules for that offering will be added here before it's made available.
Email connect@divinepair.life with your order number and the reason for your request. We aim to respond within 2 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
Questions about this policy can be directed to: